Ai powered sales advisors
Wouldn't it be great if you could offer personal service to each and every one of your customers? Talking to them as individuals, listening to their needs and guiding them towards high value sales?
That's exactly what Viko does. Viko is much more than a chatbot - it's a complete c-commerce platform, built for revenue generation. Viko uses advanced artificial intelligence, which drives conversations towards high value sales. All for one reason ...
To generate revenue for your business.
Our smart agents lie at the heart of our c-commerce platform.
What is a smart agent? a virtual advisor, powered by artificial intelligence. Viko's smart agents are capable of chatting with customers and understanding their needs. They ask questions, make suggestions and solicit feedback. In fact they do all the things a great sales advisor should do.
Of course understanding the need is only half the story. Viko's smart agents also use their artificial intelligence to recommend products, upsell, cross sell and more.
Our smart agents can serve your customers over the Web, Email, WhatsApp, Facebook Messenger and more. As the different channels are all subtly different, Viko adapts it's dialog to suit the medium and platform.
Intuitive & frictionless
Screen real estate on mobile devices is limited. Viko replaces drop-downs, pop-ups, filters and other complications with a clean, minimal interface. Customers simply tell Viko what they want in their own words.
Which factors influence a buying decision? Product, price, time of day, device used plus many more. Viko's smart agents use statistical modelling to influence their dialogs. Targeted conversations - more conversions.
Unlike an e-commerce site, Viko's smart agents are pro-active. They drive conversations, steering them towards high value sales. Viko decides the questions to ask, along with the brands and products to recommend.
Cross selling has obvious benefits but sometimes it can distract from and jeopardise the main sale. Viko's smart agents use statistical modelling to decide whether the cross sell makes sense.
Understanding how well your smart agents are performing is crucial to measuring your return on investment. That's why we provide powerful analytics, giving you the key performance indicators you need.
Frequently Asked Questions
What is conversational commerce?
I'm looking for a white summer dress in size 10
What are the major channels?
How about voice chat?
How does c-commerce differ from a chatbot?
when will i receive my order?. In contrast c-commerce platforms, like e-commerce platforms, focus on selling or lead generation. So a c-commerce platform will almost certainly include a chatbot of some form, but a chatbot is not necessarily used for c-commerce.