Conversational Commerce

Conversational commerce

Powered by Artificial Intelligence

Retail spend via chatbots will hit $142bn by 2024. Do you want to be a part of this?

Increased conversion rates

Increased conversion rates

Viko proactively engages shoppers in a dialog, driving high value conversions.

Higher average order values

Personalisation on steroids

Stand out from the crowd by offering AI powered sales assistants to all customers.

Lower cart abandonment rates

Lower cart abandonment rates

Viko's push technology re-engages shoppers, even those who don't provide contact details

Features

Features of Personal Shopper

Natural Language Processing, Computer Vision, Re-targeting and more!

Conversational A.I. for e-tailers

Conversational A.I. for e-tailers

Viko's Personal Shopper is a full conversational commerce platform including conversion optimisation, upselling, cross-selling and re-engagement features.

Natural language dialogs

Natural language dialogs

Allow shoppers to express exactly what they're looking for in their own words. Multi turn conversational dialogs obviate the need for search filters and sort options.

Personalised experiences

Extractive question answering

Viko's extractive question answering technology allows our intelligent agents to answer general and product specific questions asked by your shoppers.

Computer vision

Computer vision

Many shoppers can't express what they're looking for in words, but know it when they see it. Our advanced computer vision technology allows them to do just that.

A.I. powered intelligent agents

Intelligent agents are at the heart of our conversational A.I. platform, working proactively to achieve the best conversion rates, maximum revenue and highest customer satisfaction.

Asking the right questions

Like all good sales assistants, our intelligent agents know which questions to ask to fully understand customer needs and wants.

Targeted recommendations

Lengthy search results lead to indecision and inertia. Our agents deliver targeted results, opting for quality over quantity.

Data driven next best actions

Just like human sales assistants, our intelligent agents use learned knowledge and experience to decide the best course of action.

Our technology

Natural language understanding

Natural language understanding

Sector and domain specific natural language understanding is at the heart of our platform, allowing shoppers to fully express themselves

Extractive question answering

Extractive question answering

Our transformer based neural networks provide answers to individual customer questions in milliseconds.

Computer vision

Computer vision

Neural networks able to identify aesthetically appealing products, based on a shoppers personal preference

Collaborative filtering

Collaborative filtering

Harness the power of your user-base to deliver targeted product recommendations, resulting in higher conversion rates

NoSQL product database

NoSQL product database

A highly performant, distributed product database, based on rock solid Elasticsearch and PostgreSQL

Responsive chat widget

Responsive chat widget

A lightweight, responsive and accessible chat widget built using the Svelte framework. Just 30k compressed including SVG images

Personal Shopper works with major commerce platforms