Conversational commerce

Powered by Artificial Intelligence

Retail spend via chatbots will hit $142bn by 2024. Do you want to be a part of this?

Demo features

Increased conversion rates

Viko proactively engages shoppers in a dialog, driving high value conversions.

Personalisation on steroids

Stand out from the crowd by offering AI powered sales assistants to all customers.

Lower cart abandonment rates

Viko's push technology re-engages shoppers, even those who don't provide contact details

Features

Features of Personal Shopper

Natural Language Processing, Computer Vision, Re-targeting and more!

Conversational A.I. for e-tailers

Viko's Personal Shopper is a full conversational commerce platform including conversion optimisation, upselling, cross-selling and re-engagement features.

Natural language dialogs

Allow shoppers to express exactly what they're looking for in their own words. Multi turn conversational dialogs obviate the need for search filters and sort options.

Extractive question answering

Viko's extractive question answering technology allows our intelligent agents to answer general and product specific questions asked by your shoppers.

Computer vision

Many shoppers can't express what they're looking for in words, but know it when they see it. Our advanced computer vision technology allows them to do just that.

Intelligent agents
Question answering
Customer experience
Engagement
Re-targeting
Personalisation

A.I. powered intelligent agents

Intelligent agents are at the heart of our conversational A.I. platform, working proactively to achieve the best conversion rates, maximum revenue and highest customer satisfaction.

Asking the right questions

Like all good sales assistants, our intelligent agents know which questions to ask to fully understand customer needs and wants.

Targeted recommendations

Lengthy search results lead to indecision and inertia. Our agents deliver targeted results, opting for quality over quantity.

Data driven next best actions

Just like human sales assistants, our intelligent agents use learned knowledge and experience to decide the best course of action.

Question answering

Why force your shoppers to wade through pages of text or scan through FAQs? Viko's intelligent agents provide on the fly answers to common and esoteric questions.

Extractive question answering

Just like humans, our intelligent agents read through product descriptions, CMS pages and other data sources to find answers to user questions. Unlike human agents, our agents can provide answers in milliseconds.

Product specific answers

Viko's agents read and understand detailed product information, allowing them to also provide answers to product specific questions.

The fastest customer journey

From query to the perfect match in just a few clicks, our platform delivers the fastest customer journey. Natural language search delivers accurate results without search filters.

Mobile optimised UX

By keeping all operations within the "thumb zone" our search interface is 3x faster than typical m-commerce sites.

Goodbye search filters

Our advanced natural language understanding technology allows shoppers to express what they're looking for in their own words.

Targeted follow-up questions

Our agents ask pertinent follow-up questions to resolve ambiguities, drill down on needs and confirm understanding.

Proactive engagement

In contrast to e-commerce platforms, which react to user operations, Viko's intelligent agents are proactive, prompting shoppers to take actions and improving conversion rates in the process.

Proactive prompts

Inertia is one of the biggest sales barriers. That's why our intelligent agents actively prompt shoppers to take the next step in the sales journey.

Targeted messaging

Free next day shipping? Free returns? By understanding the shopper's needs & concerns, our agents can deliver the right message at the right time.

Retargeting & re-engagement

The ability to notify and re-engage all users, even those who didn't provide contact details, is a capability unique to the Viko platform.

Push notifications

Viko re-engages users through browser push notifications, timed to achieve the highest click-through rates.

The highest opt-in rates

By incorporating notification requests into the chat dialog, Viko is able to achieve an amazing 92% opt-in rate.

App free notifications

By incorporating browser push technology, Viko is able to deliver targeted messaging to all users, without requiring an app install.

Personalised experiences

Viko's intelligent agents use data driven next best actions to adapt conversational dialogs to each individual shopper.

Experiential shopping

Viko's personalised approach to product search, navigation and guidance brings experiential shopping to e-tail.

Expedited journeys

For shoppers who know what they're looking for, Viko employs expedited journeys which take seconds to complete.

Discovery and guidance

For shoppers needing guidance, Viko employs longer journeys, allowing customers to discover styles, trends and more.

Our technology

Natural language understanding

Sector and domain specific natural language understanding is at the heart of our platform, allowing shoppers to fully express themselves

Extractive question answering

Our transformer based neural networks provide answers to individual customer questions in milliseconds.

Computer vision

Neural networks able to identify aesthetically appealing products, based on a shoppers personal preference

Collaborative filtering

Harness the power of your user-base to deliver targeted product recommendations, resulting in higher conversion rates

NoSQL product database

A highly performant, distributed product database, based on rock solid Elasticsearch and PostgreSQL

Responsive chat widget

A lightweight, responsive and accessible chat widget built using the Svelte framework. Just 30k compressed including SVG images

Personal Shopper works with major commerce platforms

SAP

Magento

Salesforce

Sylius

Shopware

Others