- Customisation and bespoke development
- Project management
- Implementation and go live support
- Ongoing support and maintenance
Viko Professional services
All Viko implementations are are backed by our professional services which include:
Viko is an end to end, full service solution.
The Viko platform includes a multi platform chatbot supporting Email, Web, Facebook Messenger, WhatsApp and others.
Natural Language Processing
Viko includes a powerful natural language understanding engine which goes far beyond simple named entity recognition.
To fully understand your users, a system needs to "see" things as they do. Viko's computer vision module does just that.
Viko includes a state machine, which can be used independently of the chatbot component. Thus enabling integration with other systems.
What questions to ask? Which products to recommend? Viko uses machine learning to answer these questions.
Unlike most artificial intelligence solutions, Viko's use case and sector specific models require minimal training.
Frequently Asked Questions
Is Viko a SaaS or PaaS platform?
How does Viko differ from Google Dialogflow etc?
Google Dialogflow, Amazon Lex etc are all generic chatbot frameworks. As generic frameworks they require considerable development/data science resource to build a production application. In contrast Viko is a specialised c-commerce platform requiring minimal development effort.
Read a full comparison of Viko vs other platforms