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We've taken some really advanced concepts and made them accessible to all
Extractive and generative question answering using custom transformer based natural language models
Viko will automatically return generative answers in cases where it will result in a better user experience.
Alternatively you have the flexibility to explicitly request extractive answers.
Viko includes pre-trained, domain specific natural language models covering different scenarios including:
We continue to add new models based on developer feedback.
Many users don't have questions, but instead want to drill down on specific content e.g. shipping rates
.
Viko supports traditional keyword search but uses its powerful natural language processing to deliver more targeted search snippets and document matches.
High accuracy is achieved by selecting different models for specific scenarios e.g. product vs shipping questions.
The best model is selected by taking into account the page itself (product, category, terms etc) along with the nature of the question.
Our natural language models are continually tuned and refined, resulting in improved accuracy and a better user experience.
In addition to the tuning performed by our own team, Viko learns and improves based on user and agent feedback.
Viko can ingest a range of document types including:
Transformer based models are large, so fetching and loading them on the fly is not an option.
Our models are loaded in memory, ready to perform question answering tasks in an instant.
Transformer based NLP models typically perform poorly on commodity CPUs./p>
We use GPUs along with specialised processors (e.g. AWS Inferentia) optimised for fast inference (question answering) tasks.
Viko is a fully managed platform. We take care of scaling, backup and replication tasks for you.
Viko is the perfect "fallback" route for chatbot queries that cannot be resolved by another skill. We are currently developing integrations for:
For queries that can't be answered, users will be invited to forward their query to a human agent.
We include a prebuilt email route. Webhooks allow for custom integration with helpdesk, CRM and other platforms.
Our simple REST Api makes it easy to integrate Viko into your mobile or web applications.
Get started in no time at all with our Typescript/Javascript widget. Full source code provided.
No need to manually ingest data. Our web crawler continually scrapes source content from your website.
Viko will make use of any schema.org structured markup that is found on your pages.
Our FAQ widget automatically generates page specific FAQs based on previously submitted questions.
Frequently asked questions along with generated answers are collated and submitted for review.
Once approved by an agent they will be published along with SEO compatible FAQ structured data.
Extractive answering extracts verbatim text from a document in response to a question e.g.
Question: Do you offer next day shipping?
Document source: ... We offer next day shipping ...
Answer: We offer next day shipping
Open generative question answering generates an answer, using a document for context e.g.
Question: Do you offer next day shipping?
Document source: ... We offer next day shipping ...
Answer: Yes