Powered by artificial intelligence
The compelling alternative to a chatbot, Viko works out of the box without custom development or scenario training.
Viko treats each of your visitors as an individual, providing direct answers to their specific questions.
Viko can handle a wide range of sales or customer service questions, significantly reducing inbound queries.
Unlike chatbots, Viko doesn't require coding or training. Viko finds answers hidden deep within your information sources.
Natural language text mining finds hidden answers
Unlike pre-defined chatbot dialogs, Viko answers questions on the fly, surfacing information from your existing data sources.
Don't wait for someone to ask the question. Viko can automatically generate page specific SEO compliant FAQs.
What are your users really interested in? Viko removes the guesswork by identifying and clustering topics of interest.
The true power of artificial intelligence is the ability to learn and improve based on feedback. That's exatly what Viko does.
Data is ingested via API calls or by our web scraper. It's then processed, optimised and stored in a specialised full text database.
Documents are ingested by our web crawler or through the API and placed in a redundant, persistent queue
The documents are split into smaller chunks, then pre-processed by our natural language processing models
The chunks of text are stored in an optimised, tree like structure for fast retrieval at query time
Questions are parsed by our natural languages models to understand the true semantic meaning. They are then passed down through a chain of handlers.
First we check if the question is semantically similar to a prior question/answer pair
If a prior answer cannot be found we extract or generate an answer, using the ingested documents for context
Finally if no suitable answer can be generated, or the answer is rejected by the user, we forward it to an agent
Want to see Viko in action? Try our interactive demos