Realtime question answering
Powered by artificial intelligence
Search on steroids. Viko doesn't just return matching documents or snippets, it actually answers stakeholder questions directly.
Viko treats each of your visitors as an individual, answering their specific questions in milliseconds.
By answering ad-hoc questions on the fly, Viko significantly reduces the number of inbound queries.
FAQs are a great sales tool. Viko can automatically generate high performing, product or page specific FAQs.
Viko's artificial intelligence finds answers in your existing content. See our developer features for more information
Unlike FAQs and chatbot flows which are pre-defined, Viko answers questions on the fly, using your existing content for context.
Since Viko sees the questions and accepted answers, we can generate SEO compliant FAQs, which are published after approval.
Webhooks allow developers to integrate chat and helpdesk systems for those occasions where Viko can't answer questions.
The true power of artificial intelligence is the ability to learn and improve based on feedback. That's exatly what Viko does.
Data is ingested via API calls or by our web scraper. It's then processed, optimised and stored in a specialised full text database.
Documents are ingested by our web crawler or through the API and placed in a redundant, persistent queue
The documents are split into smaller chunks, then pre-processed by our natural language processing models
The chunks of text are stored in an optimised, tree like structure for fast retrieval at query time
Questions are parsed by our natural languages models to understand the true semantic meaning. They are then passed down through a chain of handlers.
First we check if the question is semantically similar to a prior question/answer pair
If a prior answer cannot be found we extract or generate an answer, using the ingested documents for context
Finally if no suitable answer can be generated, or the answer is rejected by the user, we forward it to an agent