Conversational A.I. for fashion

Conversational A.I. for fashion

Virtual sales assistants, powered by artificial intelligence

Just like real sales assistants, Viko's intelligent agents ask questions, solicit feedback and offer personalised product recommendations.

Increased conversion rates

Increased conversion rates

By soliciting wants and needs from shoppers, our intelligent agents can deliver laser like targeting

Higher average order values

Higher average order values

Upselling and cross-selling is at the heart of our personal shopper platform

Lower cart abandonment rates

Lower cart abandonment rates

Unlike cart abandonment emails, Viko can re-engage shoppers even if they didn't provide contact details

Conversational A.I. for e-tailers

Conversational A.I. for e-tailers

Viko's Personal Shopper is a full conversational commerce platform including conversion optimisation, upselling, cross-selling and re-engagement features.

Natural language dialogs

Natural language dialogs

Allow shoppers to express exactly what they're looking for in their own words. Multi turn conversational dialogs obviate the need for search filters and sort options.

Personalised experiences

Personalised experiences

Each shopper is different, some know exactly what they're looking for, others need help and guidance. Our advanced personalisation algorithms deliver bespoke experiences.

Computer vision

Computer vision

Many shoppers can't express what they're looking for in words, but know it when they see it. Our advanced computer vision technology allows them to do just that.

Features

A.I. powered intelligent agents

Intelligent agents are at the heart of our conversational A.I. platform, working proactively to achieve the best conversion rates, maximum revenue and highest customer satisfaction.

Asking the right questions

Like all good sales assistants, our intelligent agents know which questions to ask to fully understand customer needs and wants.

Targeted recommendations

Lengthy search results lead to indecision and inertia. Our agents deliver targeted results, opting for quality over quantity.

Data driven next best actions

Just like human sales assistants, our intelligent agents use learned knowledge and experience to decide the best course of action.

Our technology

Natural language understanding

Natural language understanding

Sector and domain specific natural language understanding is at the heart of our platform, allowing shoppers to fully express themselves

Data driven next best actions

Data driven next best actions

Business rules are complimented with machine learning to predict the next best action, resulting in improved conversion rates

Computer vision

Computer vision

Neural networks able to identify aesthetically appealing products, based on a shoppers personal preference

Collaborative filtering

Collaborative filtering

Harness the power of your user-base to deliver targeted product recommendations, resulting in higher conversion rates

NoSQL product database

NoSQL product database

A highly performant, distributed product database, based on rock solid Elasticsearch and PostgreSQL

Responsive chat widget

Responsive chat widget

A lightweight, responsive and accessible chat widget built using the Svelte framework. Just 30k compressed including SVG images

Viko works with major commerce platforms