Local government CMS
Platform usage by local authority
29 June 2022
An analysis of content management systems (CMS) within local government, covering Jadu, Drupal, Umbraco, GOSS, Wordpress and others.
Working with innovation teams
Tread carefully with corporates
20 June 2022
Many startups will jump at the chance to work with a large corporate, but things are often not quite as they first seem
NLP Full-Text Search
With Elasticsearch & spaCy
22 November 2021
Improving search accuracy by extending Elasticsearch with spaCy's named entity recognition (NER) capabilities.
Your website needs a dark theme
Improving bounce rates
18 October 2021
91% of browsers now support dark mode. Our research shows that by adding a dark theme you could reduce website bounce rates by up to 60%
GDPR and PECR implications for chatbots
14 April 2021
GDPR and PECR applies to all chatbot developers with users in the UK. In this guide I explain the aspects of both GRPR and PECR in the context of chatbots.
Chatbot best practices
KPIs, NLP training, validation & more
8 April 2021
How to build an effective chatbot. 10 detailed tips covering natural language processing (NLP) training, validation & error handling, monitoring KPIs
Adaptive Chatbot Dialogs
Using Artificial Intelligence
23 March 2021
Scripted chatbot dialog flows annoy users, leading to high drop-offs and low conversion rates. Learn how to build a dynamic chatbot that adapts on the fly.