Blog

Last updated: 29 June 2022
Local government CMS

Local government CMS

Platform usage by local authority

29 June 2022

An analysis of content management systems (CMS) within local government, covering Jadu, Drupal, Umbraco, GOSS, Wordpress and others.

Working with innovation teams

Working with innovation teams

Tread carefully with corporates

20 June 2022

Many startups will jump at the chance to work with a large corporate, but things are often not quite as they first seem

NLP Full-Text Search

NLP Full-Text Search

With Elasticsearch & spaCy

22 November 2021

Improving search accuracy by extending Elasticsearch with spaCy's named entity recognition (NER) capabilities.

Your website needs a dark theme

Your website needs a dark theme

Improving bounce rates

18 October 2021

91% of browsers now support dark mode. Our research shows that by adding a dark theme you could reduce website bounce rates by up to 60%

GDPR and PECR implications for chatbots

GDPR and PECR implications for chatbots

14 April 2021

GDPR and PECR applies to all chatbot developers with users in the UK. In this guide I explain the aspects of both GRPR and PECR in the context of chatbots.

Chatbot best practices

Chatbot best practices

KPIs, NLP training, validation & more

8 April 2021

How to build an effective chatbot. 10 detailed tips covering natural language processing (NLP) training, validation & error handling, monitoring KPIs

Adaptive Chatbot Dialogs

Adaptive Chatbot Dialogs

Using Artificial Intelligence

23 March 2021

Scripted chatbot dialog flows annoy users, leading to high drop-offs and low conversion rates. Learn how to build a dynamic chatbot that adapts on the fly.

Try Viko

Want to see Viko in action? Try our interactive demo