Learn more about Viko and how it compares to competitor products
Can Viko be used by employees?
Yes absolutely! whilst our Javascript widgets are intended for use on a public website our API can be used to quickly build in house applications. We're also working on a new front end for internal, employee use.
Do you offer a free open source version?
No. The real value of Viko lies not just in the software but the data, in particular the realtime feedback from our end users and agents. A cloud based solution allows us to collect data in realtime, use it to improve the models and propagate the updates to all clients.
Additionally, running an A.I. platform in production is both difficult and expensive (hint: you need specialised GPU instances). A cloud based solution allows you to offload this to us.
We do offer free plans, so Viko should be accessible to all.
Can I use the developer plan for production?
Yes, you're welcome to use the free developer plan in production, subject to the quotas. Be aware that unlike the paid editions, the developer plan comes with no warranty, SLA or indemnity.
Is Viko ready for production?
We're currently in developer preview. We expect to move to general availability during Q3 2022. Now is a great time to get involved and share your feedback and feature requests!
We're a small, bootstrapped startup. Can you offer us a deal?
Yes. Firstly our free developer plan may be enough for your needs (you can use it in production). If you need more features or capacity limits please contact us and we'll try to help.
Can I pay in GBP or EUR?
Yes. Our benchmark rates are set in USD, but we can agree a GBP or EUR rate for the duration of your contract. Alternatively you can transact in USD and let your bank apply the floating exchange rate.
Does pricing include VAT?
No. Prices are exclusive of VAT
How do you compare to AWS Kendra?
At the highest level, Kendra is a full text search engine with natural language capabilities. Viko is a question answering platform with search capabilities. It's really a question of emphasis.
Viko is designed to answer customer and other stakeholder questions. Our natural language models have been trained and optimised specifically for this use case. Our fallback routes (email, live chat etc.) allow users to forward their questions to agents if Viko can't answer them. Kendra will simply return documents with a low confidence score.
If you are looking for a general full text search engine, Kendra would be a great fit. If you want to answer stakeholder questions in realtime we think Viko is a better fit.
How do you compare to Huggingface?
Huggingface is a great library and their pipelines have simplified many NLP tasks. However, training and fine-tuning models is a complex task, best undertaken by experienced NLP engineers and data scientists. Our models are already trained for the types of questions likely to be posed on a public website.
We've designed our platform to be simple and accessible to all developers. If you know a bit about Javascript and can call a REST endpoint you're good to go. Our team handle the training and fine-tuning of natural language models. Our feedback feature allows the models to learn and improve by themselves.
Finally, Viko is a cloud based end-to-end solution including a data storage layer, scalable API, management console and front end widgets. Huggingface is just a (very good) NLP library.
How do you compare to Algolia?
Algolia's focus is site search. Algolia is used to surface content. In contrast, Viko is used to answer questions. Let's compare the two approaches:
If a shopper wants to know the price of next day delivery she may type "delivery pricing" into an Algolia search box and view the shipping rates page. The same user would ask Viko "how much is next day shipping?" and get a direct answer without leaving the current page.
Try Viko
Want to see Viko in action? Try our interactive demos