Your website needs a dark theme
Improving bounce rates
18 October 2021
91% of browsers now support dark mode. Our research shows that by adding a dark theme you could reduce website bounce rates by up to 60%
GDPR and PECR implications for chatbots
14 April 2021
GDPR and PECR applies to all chatbot developers with users in the UK. In this guide I explain the aspects of both GRPR and PECR in the context of chatbots.
Chatbot best practices
KPIs, NLP training, validation & more
8 April 2021
How to build an effective chatbot. 10 detailed tips covering natural language processing (NLP) training, validation & error handling, monitoring KPIs
Adaptive Chatbot Dialogs
Using Artificial Intelligence
23 March 2021
Scripted chatbot dialog flows annoy users, leading to high drop-offs and low conversion rates. Learn how to build a dynamic chatbot that adapts on the fly.